It started with a hailstorm and roof damage….and ended with a great experience. Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience, your firm can turn an ordinary or undesirable situation into a moment of...
I heard a speaker say recently, “There is no reason for any firm to apologize for its need to make a profit.” He was right. Profitability is essential to the health of any business and necessary to enable the business to continue to grow and provide jobs for its...
