It started with a hailstorm and roof damage….and ended with a great experience. Yes, you read that right! Believe it or not, by providing an exceptional client or customer experience, your firm can turn an ordinary or undesirable situation into a moment of...
Imagine this – you and I are working on a multi-million dollar, long term project of yours. About halfway through the project I ask you for some feedback, and then store it away in a file somewhere until my team and I have a chance to review it. Over the next...
Want to increase your organization’s profits? Did you know that the average annual growth rate of experience-driven businesses is 15% higher than companies that do not intentionally create a positive experience for their clients? The key word here...
So you’re a professional services firm that has inconsistency from employee to employee from office to office as it pertains to Client Experience (CX). You may also have that within the employee experience as well. You are wondering how that affects the...
The Client Experience Collaborative Podcast presents its first episode featuring Blake Godwin (Client Savvy), Steven Keith (CX Pilots), and Ryan Suydam (Client Savvy). These three individuals are client experience innovators and pioneers in helping professional...
