Is rapid growth stressing your team?

Is rapid growth stressing your team?

It doesn’t have to. I recently had dinner with a client while at an industry event. He’s the young leader of a regional office for a larger firm. He shared his story: “Six hundred percent growth in just a couple years. Most of my peers would envy what we’ve...
Activate promoters to increase production

Activate promoters to increase production

“Our Tier 3 and Tier 4 Services are by far our most profitable efforts. However Only 20% of our existing clients use us for those services.”                                                       – Operations Manager (300-person accounting firm) Does this sound...
Has your firm’s growth resulted in increased challenges?

Has your firm’s growth resulted in increased challenges?

  “The growth of our firm has created more challenges than it has benefits.” This is a quote from the principal of a 660-person construction firm that has been growing quickly. They went from 300 to 660 employees in just 4 years and have felt the growing pains....
Don’t let your clients’ experience be like a game of telephone

Don’t let your clients’ experience be like a game of telephone

Do you remember playing the telephone game as a child? One friend would start with a sentence and the sentence would work its way around the circle. By the time it got to you it was a garbled circus of word entertainment. The point of the game was to illustrate how...