Quantify your strengths. Growth is the ultimate test of business vitality, yet questions about it haunt business leaders. How much will we grow this year? How much growth do we need? How should we balance revenue growth against margin improvement? Do we want to...
In 2012, Client Savvy’s Client Feedback Tool began including the Net Promoter Score/Ultimate Question survey methodology as an option for our clients to use in their General Satisfaction feedback requests. Since then, our clients, with an average NPS score...
“I laughed.” That’s what Forrester CEO, George Colony said he did when he saw the “instant customer feedback buttons’ at Heathrow Airport. It’s not as if a frowny face, a smiley face, and a straight face are exactly sophisticated. In his post, Real-Time Customer...
We all have brands we love because they deliver on their promise and their promise relieves us of some pain, anxiety, or frustration. In this post, I looked at some brands Client Savvy team members love to see if I can connect the dots between the customer experience...
Give your clients a voice and you’ll never be surprised again. “We don’t need a Voice of Client (VoC) program at our firm. Our project managers talk to our clients all the time.” This was what Bill, the CEO of a mid-sized engineering firm told me about nine...
